7. We request check-in by 8:00 p.m. Please notify
us if you will be later... we will accommodate your arrival.
8. Most rooms are designed for normal occupancy of
2 . Additional guests, where permitted,
are $20 per person for adults and $10 for children under the age
of 12.
9. Smoking is not permitted in the rooms, but is welcome
in our next door Cafe'/Biergarten.
10. Sorry, No Pets.
Oma's Cottages POLICIES AND PROCEDURES
CANCELLATIONS:
Because of our size, cancellations affect Oma Gruene's Innsignificantly. A deposit is refunded if (1) we are able to re-rent the room (2) you give us enough time to do re-rent it. Ten days is an industry standard on giving notice...we make every effort to be able to refund a deposit.. There are no cancellation refunds under any circumstances
if cancellation guidelines are not met by guest.
Please note if we work with you to rent the whole house, once we receive the deposit there is no canceling at any time, failure to showing up will result in losing your whole deposit. So if you are going to rent the whole house please be sure of your plans.
DEPOSIT:
There are damage deposits required (first night rent) and is taken
by credit card. Excessive partying, nudity, large groups of guests,
too many vehicles, loud music, firecrackers, or a police call can
result in the loss of the deposit and/or eviction. There is also
a $25 charge per person exceeding the house’s guest limit.
Please do not trespass on the neighbor’s property. I agree
to allow Oma's Cottages to charge my credit card for any damages.
CHECK IN TIME:
Check in time is 4 p.m. If you would like to check in early CALL
FIRST to see if anyone is checking out of your unit and if it is
a “turn-over.” Late arrivals check in the following day
before 11 am. In the event of unforeseen circumstances we reserve
the right to move guests to another property of comparable size
and costs at no extra charge to the guest. The guests must comply
with the maximum number of guests allowed per property. Oma's has
the right to inspect the number of people in your party.
CHECK OUT TIME:
Check out time is 11:00 am.
NON-SMOKING:
All of our properties are non-smoking units. We have a outdoor Biergarten
to accomodate you.
PETS:
Absolutely no pets are allowed inside our properties.
INVENTORY:
A full inventory has been made of each property’s contents,
and an inspection will be made after your check out. Any damage
or missing items will be charged to your credit card. Changes are
taking place constantly at our properties, such as contents, bed
sizes, and prices.
REFUNDS:
Oma's Cottages does not refund money for early departures for any
reason.
FAIR HOUSING: Oma's Cottages complies with all Fair
Housing requirements and will not deny any rentals because of race,
color, religion, sex, origin, handicap or family status. However,
Oma Gruene's will not rent to anyone under the age of 23 years old.
All reservations must be made by a responsible party age 23 or older
or will occupy the property during the reservation period. This
party will be responsible for all charges and damage fees. This
party will sign the Policies and Procedures Agreement and the Release
and Indemnity Agreement.
KEYS AND LOCK OUT PROCEDURES: All keys issued at check in must be
returned at check out. There will be a $15 charge for each key we
have to replace. After-hour lock-outs result in a $15 lockout fee.
.
GUESTS: Our guests are responsible for the conduct of everyone in
the group.
SAFETY: Safety and security are the sole responsibility of the guests.
Owner or its agent assume no responsibility or liability for the
safety or security of the guests, or for the injury caused by the
criminal acts of other persons. Guests should ensure that all doors
and windows are locked at all times, and guests must immediately
notify Oma's at 830-237-5746 if any locks are inoperative. Guests
should turn off any appliances when leaving the premises and not
store combustibles on premises.
LOST AND FOUND: We are not responsible for any loss of money, jewelry,
valuables of any kind or any damages incurred to guests’ vehicles
or their contents. If possible, Oma's will return left-behind items.
PAYABLE: The guests acknowledge receipt of the services and charges
hereon and agree to pay for it on demand in New Braunfels, Texas.
These properties are privately owned, and the management reserves
the right to refuse service to anyone.
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